Following up on enquiries and admissions
Most enquiries don't convert on day one — they need 2 to 5 follow-ups before the parent commits. Schoolwati gives you a way to track these so nothing falls through the cracks.
Where to find pending work
Two dedicated pages:
- Students → Enquiries → Todos — enquiries that need a follow-up call/email/visit.
- Students → Admissions → Todos — in-flight admissions that need attention (missing documents, awaiting approval).
What you'll see
A list grouped by Overdue / Today / This Week / Later. Each item shows:
- Which enquiry or admission it's about.
- The parent name and contact.
- When the next follow-up is due.
- Notes from previous attempts.
Adding a follow-up note
On any enquiry or admission detail page:
- Scroll to the Follow-ups section.
- Type what happened today (called, parent unavailable, scheduled site visit, etc.).
- Set the next follow-up date.
- Save.
Reassigning to someone else
If a follow-up needs a different team member, change the assignee on the enquiry/admission. The notification goes to them and the item moves to their to-do queue.
Reports
Reports → Admissions → Conversion Funnel shows how enquiries are flowing through each stage and where the drop-offs are.
What's coming
- Templated follow-up sequences — auto-create the next follow-up when you mark one done.
- Daily morning email with each person's to-do list.
- Bulk follow-up campaigns ("remind all unconverted enquiries about open day").