Sending announcements
An announcement is a one-way notice — a school-wide alert, a class-specific update, a parent-only reminder. Goes out by whatever channels you pick.
Where to find it
From the menu: Communication → Announcements.
Creating one
- Click + New Announcement.
- Fill in:
- Title — the headline. - Body — your message. Supports basic formatting (bold, lists, links). - Audience — All staff, All parents, All students, a specific class, a department, or a custom selection. - Channels — In-app banner, Email, SMS, Parent portal notification. Tick as many as you want. - Severity — Info / Important / Urgent (affects how it's styled). - Schedule — Send now, or schedule for later. - Attachment — optional PDF (like a detailed circular).
- Preview — see how it looks across channels.
- Send or Schedule.
Tracking delivery
Each announcement has a delivery report:
- Sent — how many recipients were targeted.
- Delivered — how many actually received per channel.
- Opened — who opened the email or read the in-app banner.
- Failed — addresses that bounced.
Keeping SMS costs under control
SMS is per-message billed. To keep your bill predictable:
- Default to Email + Portal; reserve SMS for Urgent severity.
- Set a daily SMS cap at Setup → Integrations → SMS.
- Send only to verified mobile numbers.
Coming soon
- Recurring announcements — set up a PTM reminder or weekly fee notice once and have it auto-send on a schedule. Today, scheduling is one-off per announcement.