Setting up email
Schoolwati sends a lot of email — welcome emails, payment receipts, fee reminders, announcements. This article covers your options for how those emails get sent.
Default — Schoolwati sends for you
Out of the box, emails go out from notifications@schoolwati.com. Works immediately, no setup needed. Reliable delivery.
The catch: parents see "Your School Name via Schoolwati" as the sender. That's usually fine for transactional emails but feels less polished than emails from your own domain.
Option — your own SMTP
If you'd rather have emails go out from your own domain (noreply@yourschool.com):
- Open Setup → Integrations → Email.
- Switch to Custom SMTP.
- Fill in:
- Host — like smtp.gmail.com or smtp.office365.com. - Port — usually 587. - Username and password — your SMTP credentials. - From address — noreply@yourschool.com. - From name — "Your School Name".
- Click Send Test Email to your own address.
- Save.
Making sure email lands in inboxes (not spam)
If you're using a custom SMTP, set up SPF and DKIM records on your domain:
- SPF — tells Gmail/Outlook that Schoolwati is allowed to send email from your domain.
- DKIM — cryptographic signature that proves the email is really from you.
The exact records to add are shown on the settings page. Your DNS provider or web admin can add them.
Customising email templates
Every email template (welcome, fee reminder, attendance alert) is editable. Open Setup → Email Templates, pick one, preview your changes, save.
Delivery log
Every email Schoolwati sends is recorded on the Email → Delivery Log page. Filter by recipient or status to figure out why someone didn't get an email.