Teacher feedback from parents
Different from the Grievance module — teacher feedback is parent-to-teacher input: ratings and comments left after a PTM or at term-end.
How parents leave feedback
- Parent opens the portal, picks their child.
- Goes to the Teachers tab, picks a teacher.
- Rates 1 to 5 stars with an optional comment.
- Submits.
A parent can submit one feedback per (teacher, term). Re-submitting overwrites the previous.
Moderation
Feedback isn't shown to the teacher immediately. Communication → Teacher Feedback is the moderation queue:
- Each pending feedback shows the parent, teacher, rating, and comment.
- The principal or HR reviews.
- Approve — the rating counts toward the teacher's aggregate; the comment is shown to the teacher anonymously.
- Reject — the rating is discarded; useful for clearly inappropriate comments. The parent isn't notified (avoiding retaliation).
What teachers see
On their dashboard:
- Aggregate rating — average across all approved feedback this term.
- Approved comments — anonymous, scrolling list.
- Trend — rating over the last 4 terms.
Teachers don't see who left each piece of feedback. Specific identities are visible only to the principal.
Anonymous vs identified
Settings → Communication → Teacher Feedback lets the institution choose:
- Always anonymous — teachers never know who said what. Default — encourages honesty.
- Identified — teacher sees the parent name. Rare; only if your school culture supports it.
Reports
Reports → Teacher Feedback shows aggregate ratings by department, subject, tenure — for management review.