Updating your details
This is for parents using the Schoolwati portal. You can change some things yourself; others need approval from the school office.
What you can change yourself
These take effect straight away:
- Your password — Profile → Security → Change Password.
- Notification settings — which kinds of alerts you get and how (email, SMS, in-app).
- Display language — pick from the options the school supports.
- Your profile photo — upload a new one.
- Your phone number — change requires confirming the new number by SMS.
What needs the school to approve
Some changes touch records the school depends on, so they go through approval:
- Your child's name spelling.
- Your child's date of birth.
- Your child's blood group or medical notes.
- Your home address.
- Adding a second parent or guardian.
To request a change like this, contact the school office directly for now — call them, or visit in person, or use the Grievance section of your portal.
Adding a second parent
If only one parent currently has access, the school can add the second:
- Ask the school office to add another parent contact to your child's record.
- The new parent gets a welcome email with their own sign-up link.
- Both parents can then see the same data and pay fees independently.
Children at different schools
If your children attend different schools that both use Schoolwati, you'll need a separate parent account for each school — there's no way to merge them today.
Closing your account
You can't close a parent account while your child is still actively enrolled. To stop receiving emails, turn off notifications under Profile → Notifications. After your child leaves the school, your account is archived automatically after 6 months.