Words you'll see on Schoolwati
Schoolwati uses a few specific words for specific things. This article explains each one in plain English so the rest of the help centre makes sense.
How your school is organised
School (also called Institution) — your school as a whole. One account on Schoolwati = one school. You set this up when you sign up.
Campus (also called Branch) — a physical location. A school with one address has one campus. A school with multiple locations has multiple campuses. Almost every page on Schoolwati shows data for one campus at a time — you switch using the dropdown in the top-right.
Program — your academic stream — CBSE, ICSE, IB, Pre-primary, B.Tech. Programs live inside a campus.
Class section (or Section) — a single class of students, like "Grade 5 - A". A student is in exactly one section at any time.
Subject — the subjects students study, like Math or Science. Each program has its own subjects.
People on the platform
Staff — anyone who logs into Schoolwati to do their job: teachers, office staff, accountants, principals.
Role — what someone can do on the platform. The built-in roles are Institution Admin (full access), Branch Admin (one campus), Teacher, Front Office, Accountant, and HR.
Class teacher — the homeroom teacher for one section. They take attendance and handle parent communication for that class.
Subject teacher — a teacher assigned to teach one subject in one section. The same teacher can teach the same subject across several sections.
Parent — a parent with their own login. They see their child's marks, attendance, fees, and can leave feedback for teachers.
The student journey
Enquiry — when a family first gets in touch. You record their interest and start a conversation.
Admission — when a family decides to apply. The enquiry "converts" to an admission, you collect documents, and an admin approves it.
Active student — once admitted, the student is in a class — they get marked on attendance, receive fee bills, and have their marks tracked.
Transfer — moving a student from one section to another (often at year-end when classes change).
Money matters
Fee structure — the template that says what students in a class should pay (Tuition + Transport + Lab, etc.) and how often.
Invoice — the actual bill sent to a parent.
Payment — the money the parent pays against an invoice. Can be cash, cheque, bank transfer, or online (via Razorpay).
Defaulter — a student whose parent hasn't paid an invoice that's past its due date.
Expense — money your school spent — utility bills, supplies, vendor payments.
Payroll — the monthly salary process for your staff.
School operations
Attendance — recording who showed up each day. You do this per class.
Leave — a planned absence, recorded with a reason and approved by an admin.
Holiday — a day the school is closed. Listed on a shared calendar.
Exam — a scheduled test (Grade 5 Term 1 Math). Marks get entered after the exam and parents see them in their portal.
Report card — the per-student PDF showing exam results, attendance, and class teacher remarks.
Hall ticket — the entry pass students bring to an exam.
Communication
Announcement — a notice you send out — to all parents, to one class, to all staff. Goes by email, SMS, or shows up in their portal.
Grievance — a complaint a parent or student raises against your school (about transport, food, fees, etc.).
Helpdesk — where parents (and you) raise a support ticket with the Schoolwati team about how the platform works.
Teacher feedback — what parents say about a teacher. The principal reviews before the teacher sees it.
The platform itself
Audit log — a complete record of who changed what, when. Used by admins and government auditors.
Public branch page — your school's free website at schoolwati.com/schools/<your-slug>.
Knowledge base — this help centre you're reading right now.
Chatbot — the chat bubble in the bottom-right of every page. Searches the help centre and offers to file a ticket.